A very good Starbucks experience on 60th and Broadway...
I ordered a decaf coffee, and when they gave it to me, it was not hot... kind of just "warm", and I hate warm coffee. All I said was, "this isn't really hot, the decaf is usually not hot here." (because it's always like that at that location.) She offered me 4 different things they could do. They could make Cafe Americano, give me anything else I wanted, give me my money back, or brew a new pot. I said I'd wait 5 minutes for a new pot. Exactly 5 minutes later, she came over with a very hot new cup of decaf, and a free card for any drink I want next time I'm at Starbucks! I really didn't make a fuss at all. It was great! I'm totally getting a double venti something frappuccino with a million extras with my "any drink on us" card.
Their customer service is really excellent. Like the time I ordered a latte and they gave me soy milk latte instead, so I took it back and got all the way back to my office and all they had given me was a cup of MILK. I had complained on the Starbucks website and they sent me not one but THREE free drink cards. I now think they should have a Customer Appreciation card with points, and once you hit a certain number of points (say, 100) you get a free drink. I think I'll write to Starbucks and suggest that.
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